SHIPPING & RETURNS

 

 
 
PROCESSING GUIDELINES
 
Please allow up to 24 hours for processing once you've placed your order. You will receive a shipping confirmation email with a tracking number when your order has been dispatched. 
Orders placed on Friday after 12pm and through the weekend will be proccesing on the following Monday.
 
PAYMENT METHODS 

PAYPAL STRIPE 

(Accept all major debit and credit cards from around the world.)

  • Visa
  • Visa Electron
  • MasterCard
  • American Express
  • Maestro
  • Diners club 
 
 
 
COURIER INFO
We ship worldwide, we use the main post office POSTI GROUP Oyj for all deliveries. All deliveries  outside Finland are fully tracked with a tracking number. Please ensure your email address and mobile number are entered correctly. Tracking information is automatically emailed to all customers, If you don't receive this, please check your spam folder.
 

PLEASE NOTE: During the COVID-19 crisis we are currently shipping as normal and we will endeavour to update all customers if there are any changes to this. However, some parts of the world are experiencing delays in courier times. Please refer to your tracking for further info.

If you have any questions around shipping please email: customersupport@kabongo.fi

 

CUSTOMS, DUTIES AND TAXES
All international customers duties and Taxes are not included in the item price or shipping cost. When you place an international (outside Finland) order, you agree to pay any applicable customs, duties, or taxes levied by your destination country.

 
Shipping rates
 
All shipping costs are calculated at the checkout.
Please be aware that dispatch estimates & transit times may change during busy periods
 
We ship at the moment only in the EU area.
 

Please see our shipping rates below. 

Finland 1-3 business days - free

Estonia 1-3 business days -11,90€

Scandinavia (Denmark, Sweden) 2-5 business days - 22,90€

Rest of Europe 3-7 business days - 25,90€

 

Returns

In order to return an item, you must meet the following conditions: 

The return must be sent back within 14 days of the delivery date.
The item must be in its original, unused, unaltered and unwashed condition.
The item must be returned with tags and packing. 

We are unable to refund your original or return postage costs unless the product is faulty / incorrect.

For more help or to start a return please contact us at customersupport@kabongo.fi. Items sent back to us without first requesting a return will not be accepted. 

Domestic returns: Free on full priced items posti group Oyj (only).

Rest of the world: Unfortunately we are unable to offer any free returns outside Finland. We recommend choosing your most reliable service and sending your parcel tracked.

 

Exchanges 

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request a exchange.  Always contact us for any exchange questions at customersupport@kabongo.fi for more instructions.